Privacy policy

Privacy Policy

Effective Date: 01.01.2024
Last Updated: 03.12.2026

This Privacy Policy describes how Revive Massage Products Inc., doing business as House of Massage Chairs (“House of Massage Chairs,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, stores, and otherwise processes personal information through our website, online store, customer support channels, order processing systems, shipping and delivery operations, marketing activities, and related services.

By using our website, placing an order, contacting us, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Trade Name: House of Massage Chairs
Legal Business Name: Revive Massage Products Inc.
Website: https://houseofmassagechairs.com
Email: info@houseofmassagechairs.com
Phone: +1 669 214 8889
Business Address: 925 Blossom Hill Road, Suite 1324, San Jose, California 95123, United States

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect:

  • through our website and online store,

  • through email, phone, and customer support interactions,

  • during order placement, payment, shipping, delivery, returns, warranty support, and service coordination,

  • through cookies, analytics tools, pixels, and similar online technologies,

  • from service providers and business partners that help us operate our business.

This Privacy Policy does not apply to third-party websites, platforms, payment processors, financing providers, manufacturers, carriers, delivery providers, or service partners that maintain their own privacy notices and practices.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

A. Identifiers and contact information

  • name

  • billing address

  • shipping address

  • email address

  • phone number

  • customer account information, if applicable

  • order number or internal customer identifier

B. Commercial and transaction information

  • products viewed, selected, purchased, returned, exchanged, or serviced

  • order history

  • pricing and transaction details

  • delivery preferences

  • warranty or service history

  • communications relating to purchases or product interest

C. Payment and billing information

  • payment method information

  • payment authorization details

  • billing verification information

  • partial financing-related transaction details, where applicable

We generally use third-party payment providers and do not intentionally store full payment card numbers except through supported service-provider environments.

D. Delivery and service information

  • delivery address

  • building access details

  • scheduling details

  • fitment or measurement information you provide

  • delivery appointment details

  • service appointment details

  • photos, videos, and documentation submitted for delivery, return, warranty, or damage claims

E. Internet and device information

  • IP address

  • browser type

  • device type

  • operating system

  • referring URLs

  • pages viewed

  • session activity

  • approximate geolocation derived from IP

  • cookie, pixel, and analytics data

F. Communications and support information

  • emails

  • call notes

  • text communications, if applicable

  • customer support requests

  • review submissions

  • complaint, return, fraud-review, or warranty documentation

G. Sensitive personal information

We may collect limited categories of sensitive personal information where reasonably necessary for business purposes, such as:

  • account login credentials, if applicable

  • information needed to verify identity or prevent fraud

  • limited financial information necessary to process transactions through service providers

Where we collect sensitive personal information, we use it only for reasonably necessary business purposes and not to infer personal characteristics beyond those purposes, consistent with California privacy concepts. (California DOJ Attorney General)

4. Sources of Personal Information

We may collect personal information:

  • directly from you,

  • automatically from your device or browser,

  • from payment processors,

  • from ecommerce platform providers,

  • from analytics, advertising, and technology vendors,

  • from manufacturers, distributors, carriers, White Glove providers, and service networks,

  • from fraud prevention and identity verification vendors,

  • from customer service interactions and claim submissions.

5. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

  • to operate, maintain, and improve our website and online store,

  • to process, verify, confirm, and fulfill orders,

  • to arrange shipping, delivery, White Glove services, returns, pickups, and warranty support,

  • to communicate with you regarding orders, service, support, and account-related matters,

  • to process returns, refunds, replacements, and claims,

  • to verify identity and prevent fraud, abuse, and unauthorized transactions,

  • to maintain records and internal business operations,

  • to analyze site performance and customer interactions,

  • to improve our products, services, support, and customer experience,

  • to send transactional communications,

  • to send promotional or marketing communications where permitted by law,

  • to comply with legal obligations,

  • to enforce our Terms of Service and other policies,

  • to protect the rights, property, and safety of our business, customers, personnel, and service partners.

The FTC emphasizes transparent privacy practices and reasonable data security for businesses collecting and using consumer information. (Federal Trade Commission)

6. Cookies, Pixels, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to collect information about website use.

These technologies may be used to:

  • keep the website functioning properly,

  • maintain shopping cart and session features,

  • remember user preferences,

  • analyze traffic and performance,

  • understand how visitors interact with the site,

  • support security and fraud prevention,

  • measure marketing effectiveness,

  • support advertising and remarketing, where used.

You may be able to manage certain cookies through your browser settings. Blocking some cookies may affect site functionality.

If and where required by applicable law, we will provide legally required privacy choices or opt-out mechanisms regarding cookies and similar technologies.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

  • ecommerce platform and hosting providers,

  • payment processors and payment support vendors,

  • financing providers,

  • shipping carriers and freight providers,

  • White Glove and last-mile delivery providers,

  • customer support vendors,

  • analytics and technology providers,

  • email, phone, and messaging vendors,

  • fraud prevention, verification, and security vendors,

  • manufacturers, distributors, service partners, and warranty networks,

  • legal, accounting, insurance, and other professional advisors,

  • government entities, regulators, courts, or law enforcement where required or appropriate,

  • parties involved in a merger, acquisition, restructuring, financing, bankruptcy, or sale of assets.

We may also disclose information at your direction or with your consent.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money in the ordinary sense.

However, some online advertising, analytics, or remarketing technologies may involve disclosures that could be characterized under California law as “selling” or “sharing” personal information, depending on how the technologies are configured. California consumers have rights relating to opting out of sale or sharing, and California guidance also addresses identity verification and privacy-rights notices. (California DOJ Attorney General)

If and to the extent applicable law requires it, you may have the right to opt out of such activity. You may exercise applicable rights by contacting us using the information below and by using any privacy controls we make available on the website.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

9. Email, Phone, and Text Communications

If you provide your email address or phone number, we may use it to send you:

  • order confirmations,

  • shipping and delivery updates,

  • support responses,

  • fraud verification requests,

  • return and refund updates,

  • warranty and service communications,

  • transactional and relationship-related notices.

If we later offer SMS or email marketing programs, those programs may be subject to separate consent language, terms, and unsubscribe or opt-out mechanisms.

Your carrier’s message and data rates may apply to text messages.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • complete transactions,

  • provide products and support,

  • maintain tax and business records,

  • resolve disputes,

  • enforce agreements,

  • detect and prevent fraud,

  • document delivery, return, warranty, and service history,

  • comply with legal obligations.

Retention periods may vary depending on the information type, sensitivity, legal obligations, dispute risk, and operational need.

When personal information is no longer reasonably necessary, we may delete it, de-identify it, or retain it only as permitted by applicable law.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, and destruction. California and FTC guidance both emphasize the importance of maintaining a strong privacy and security program. (California DOJ Attorney General)

However, no data transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials you use and for notifying us if you believe your information has been compromised.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 in the ordinary course of business.

If you believe a child under 13 has provided personal information to us, please contact us so we can review and address the issue.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment providers, financing providers, manufacturers, service networks, review tools, and social-media features.

We are not responsible for the privacy, security, or data-handling practices of those third parties. Their practices are governed by their own privacy notices and terms.

14. Your Privacy Rights

Depending on your state of residence and applicable law, you may have privacy rights relating to your personal information.

A. California privacy rights

If you are a California resident, you may have the right to:

  • know or access certain personal information we have collected about you,

  • know the categories of personal information collected, disclosed, sold, or shared,

  • request deletion of certain personal information,

  • request correction of inaccurate personal information,

  • opt out of the sale or sharing of personal information,

  • limit the use and disclosure of sensitive personal information, where applicable,

  • and not receive discriminatory treatment for exercising your privacy rights. (California DOJ Attorney General)

B. Other U.S. state privacy rights

Depending on your state, you may also have rights to:

  • confirm whether we process your personal information,

  • access certain personal information,

  • delete certain personal information,

  • correct inaccuracies,

  • obtain a copy of certain information in portable form,

  • opt out of targeted advertising or certain disclosures.

C. Verification

We may need to verify your identity before processing a privacy request. California regulations and guidance contemplate business procedures for identity verification and consumer-request handling. (California DOJ Attorney General)

D. Authorized agents

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof of the agent’s authority and may also require you to verify your identity directly with us. California regulations expressly address authorized agents. (California DOJ Attorney General)

E. Non-discrimination

We will not discriminate against you for exercising privacy rights granted by applicable law, except as allowed by law. (California DOJ Attorney General)

15. How to Submit a Privacy Request

To submit a privacy-related request, please contact us at:

Email: info@houseofmassagechairs.com
Phone: +1 669 214 8889

You may also write to us at:

House of Massage Chairs
Revive Massage Products Inc.
925 Blossom Hill Road, Suite 1324
San Jose, California 95123
United States

Please describe your request with enough detail for us to understand, evaluate, and respond to it.

16. Notice of Categories, Purposes, and Disclosures

Depending on applicable law, the following summarizes the categories of personal information we may collect, the purposes for collection and use, and the categories of recipients to whom the information may be disclosed.

Categories

We may collect:

  • identifiers and contact information,

  • commercial and transaction information,

  • payment and billing information,

  • delivery and service information,

  • internet and device information,

  • communications and support information,

  • limited sensitive personal information.

Purposes

We may use these categories to:

  • fulfill orders,

  • provide products and services,

  • manage delivery, support, returns, and warranty matters,

  • prevent fraud,

  • maintain records,

  • improve our website and operations,

  • send communications,

  • comply with legal obligations,

  • enforce our agreements.

Categories of recipients

We may disclose these categories to:

  • service providers and contractors,

  • payment and financing partners,

  • delivery and logistics providers,

  • manufacturers and service networks,

  • analytics and technology vendors,

  • advertising partners,

  • professional advisors,

  • legal or regulatory authorities,

  • transaction counterparties in a business transfer.

California guidance emphasizes clear privacy disclosures and meaningful explanation of privacy practices. (California DOJ Attorney General)

17. Sensitive Personal Information

To the extent we collect sensitive personal information, we use and disclose it only for purposes reasonably necessary to:

  • process transactions,

  • verify identity,

  • prevent fraud,

  • maintain account or order security,

  • provide requested services,

  • comply with law.

We do not use sensitive personal information to infer characteristics about individuals outside those reasonably necessary business purposes. (California DOJ Attorney General)

18. De-Identified and Aggregated Information

We may create, use, and disclose de-identified, anonymized, or aggregated information that cannot reasonably be used to identify you, subject to applicable law.

19. Business Transfers

If House of Massage Chairs is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar corporate transaction, personal information may be disclosed or transferred as part of that process, subject to applicable legal requirements.

20. International Visitors

House of Massage Chairs sells and ships only within the United States. If you access the website from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in our discretion. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted signifies your acknowledgment of the updated Privacy Policy, subject to applicable law.

22. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:

House of Massage Chairs
Trade Name: House of Massage Chairs
Legal Business Name: Revive Massage Products Inc.
Website: https://houseofmassagechairs.com
Email: info@houseofmassagechairs.com
Phone Number: +1 669 214 8889
Business Address: 925 Blossom Hill Road, Suite 1324, San Jose, California 95123, United States